Refund & Exchange Policy
We work directly with manufacturers to bring you exclusive items that are made or sourced on demand. This means:
-
No overstock or warehouse storage — you get fresh, newly packed products.
-
Lower prices — we cut the overhead so you save more.
We take great pride in offering exclusive, high-quality products that are made to order and shipped directly from our trusted partners. Because of the unique nature of our business model, all sales are final, and we are unable to offer returns or refunds once an order has been placed.
✅ Quality Assurance
We thoroughly inspect each product before shipping to ensure it meets our quality standards. But we get it—sometimes things just don't work out perfectly
Our Exchange Policy
If you received a product that's damaged, or if the size just doesn't fit right, even after checking the size chart, don't worry! We'll be happy to help you out with an exchange for one time.
Please email us at lavischezoneshop@gmail.com with all of the following information within 48 hrs of receiving the product.
1. Unboxing Video: Attach a clear unboxing video showing the damage (if damage). This video can serve as evidence in case there are any manufacturing/shipping damages
2. Order Number: Provide your order number.
3. Details: Describe the issue and mention the correct size you need (if applicable)
4. Condition: The item needs to be unused, unwashed, and in its original condition else exchange would not be valid.
5. Your Information: Include your full name, contact number, and shipping address.
We'll take it from there and get your new item out to you as quickly as possible!
If you don't hear back from us within 24 hours, please feel free to send a gentle reminder.
🛍️ Why Shop With Us?
-
Curated Products: Carefully selected items you won’t find in regular stores.
-
Human Support: We are here to help with any order-related questions.
By completing your purchase, you agree to our terms and understand that we do not accept returns or provide refunds for reasons including change of mind, incorrect sizing (please check sizing charts!